mtshawaii’s Posterous

mtshawaii’s Posterous

mtshawaii  //  Husband, Father, Friend.

TV, Radio, Writing, Reading, Movies, Blogging, Producing Commercials, Photography, Music (listening), Learning.

Love: Listening to people's stories, Critiquing commercials & performances, Observing, Understanding, Asking questions.

Hate: When people are inconsiderate of others.

Oct 14 / 10:22pm

They Promised Me an Office with a View

Other possible captions:
"Oh, crap!"
"I'll never hear the end of this."
"The end is near."
"Found it!"
"Who put this blue thing here?"

Send me more caption ideas in the comment box below.

 

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Filed under  //  captions   funny   horse   humor  

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Oct 14 / 1:04am

Best Car I've Ever Had

           

Click here to download:
Best_Car_Ive_Ever_Had.zip (289 KB)

2007 Mini Cooper.  It was a sad day when I had to sell it.  Thankfully, a nice, young University of Hawaii student bought it.

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Filed under  //  cooper   Hawaii   mini  

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Oct 14 / 1:02am

Patterns and Pictures

       

Click here to download:
Patterns_and_Pictures.zip (7054 KB)

I got into macro photography for about a day when I got my new camera a little more than a year ago.  This is the result.

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Filed under  //  macro   photo  

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Oct 13 / 3:20am

TED Favorite: Classical Music with Shining Eyes

Benjamin Zander asks: One Buttock or Two?

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Oct 11 / 8:26pm

TED Favorite: Clifford Stoll-18 Minutes with an Agile Mind

From one of my favorite websites, www.TED.com. 

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Oct 11 / 8:17pm

Going Bananas


Got this pic from my wife's friend.  It's a banana tree in the Philippines.  A tree like this has a lot of appeal.

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Filed under  //  philippines   tree   weird  

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Oct 6 / 2:01am

I'm not going to say it...Yet

That joyous, wonderous season is almost upon us.  The retailers want you to start already.  We found this guy at Costco, waiting to be purchased, unwrapped and propped on the shelf.  But for me, it's too early.  I like that December 25th holiday.  It's special.  But I'm not going to say it yet.

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Oct 6 / 1:39am

18

 

I'm a fortunate man.  It was breakfast in bed for me, something touching and simple my wife did as we celebrated our 18th anniversary.  Later we went to dinner at California Pizza Kitchen and then to Kincaid's for dessert.  Gotta have the Vanilla Burnt Cream-the best thing on their menu.

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Oct 4 / 6:20pm

The Importance of Customer Service

 

In this day and age with all the good books at one's disposal, with all the shining examples of great customer service from Nordstrom to Banana Republic to Southwest Airlines, you would think that customer service would be a higher (maybe THE highest) priority in the life of a business.  All you have to do is look around and observe.  Take in what other businesses do and duplicate that.  Or pick up "The Nordstrom Way" or "Good to Great" or any one of the dozens of great books that teach you how to deal with people who walk into your place of business. 

You won't find anything in those books about not acknowledging the customer.  You won't find anything about unnecessarily raising your voice or speaking in a gruff tone.  You won't find anything about taking on a look of disgust.  My guess is, there won't be anything in these business books about hastily and loudly putting down your drill and begrudgingly walking to the back of the store.  No, these books counsel business owners/operators on the things you SHOULD do.

Smile.  Be pleasant.  Solve the customer's problem or find the item they're shopping for.  They are, after all, the persons who are spending their money on you.  And in these difficult economic times, this intangible thing called customer service often is THE thing that gets them to shop at your store.  And it may be the thing they like best about your store.  Great customer service can transcend prices, geography, even time.  Great customer service can sometimes bridge that gap between "want" and "need," creating a sale when there might not have been one.

The way I see it, you have one chance, maybe two.  But if you blow it big time on that first chance with a customer who just wants to buy a pair of shoelaces, that customer may decide to never shop at your store again.

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Oct 4 / 2:02am

Spread the Story. Stop the Disease.

 

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